Privacy Policy

Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information. It also informs you of your rights regarding your data. By using our site, you agree to the collection and use of your data as outlined in this policy.


1. What Information Do We Collect

We process personal data for legitimate business purposes, which include the following:


Personal Information You Provide:

  • Full Name and Address: To ensure your account is genuine and to prevent fraud.
  • Email Address: Used to contact you about your account, offers, surveys, and any inquiries.
  • Username and Password: For secure login to your account.
  • Payment Account Details (e.g., PayPal, Skrill): For processing withdrawals upon request.
  • Telephone Number: To prevent fraud and for account-related inquiries.


Automatic Data Collection:

We automatically collect certain information when you use our site:


  • IP Address
  • Country and Location
  • Internet Service Provider (ISP)
  • Device and Browser Information
  • Login Time and Date
  • Referral Information (e.g., website, Facebook, Google)


This information is used for security purposes to ensure the integrity of your account and to prevent fraud (e.g., duplicate accounts, false information).


You may decide not to provide your personal information to us. However, in that case, please note that we may not be able to fully provide you with all our services.


Information we receive from others

Other Partners: We may receive information about you, such as your contact details, from our partners who operate within the framework of surveys.


2. Verification Process

We may request verification documents (e.g., utility bill, driver's license) to confirm your identity before processing payments. These documents will be:


  • Handled securely and used solely for verification purposes.
  • Deleted within 24 hours after verification, or within 7 days if a second document is required.
  • Accessible only by authorized personnel.
  • Not shared with third parties except when required by law or for security purposes.
  • For additional verification, we may use third-party services such as Complycube for ID verification and Seon.io for email validation.


3. Use of Personal Data

We use the personal data we collect for the following purposes which are necessary for the performance of our contract with you, and our legitimate interest is ensuring the continuity of our service. This includes but is not limited to


  • To operate and maintain your account
  • To provide, and process surveys, offers, and rewards
  • To facilitate transactions, such as withdrawals
  • To provide customer support
  • For fraud prevention and security checks



4. Sharing of Personal Data

We do not sell your personal data to third parties. However, we may share your data in the following circumstances:


  • With third-party service providers for payment processing, fraud detection, and customer support.
  • With advertisers and survey providers to facilitate your participation in surveys or offers.
  • If required by law enforcement or regulatory authorities.
  • In cases of fraud detection or breach of terms, with appropriate authorities and third parties as necessary.
  • Third-Party Processors:
  • Complycube: ID verification processing.
  • Seon.io: Email validation service.


To help determine your eligibility for surveys, games, and other reward-based offers, we collect and use certain personal data—such as your responses to profile questions and your activity on our platform.


When you choose to participate in an offer, we may share the following information with trusted third parties:

(a) details about your qualifications (e.g., profile information), and

(b) your activity related to the offer (e.g., survey answers or gameplay data).


This sharing occurs at your direction and is necessary for you to access and complete these offers. If you do not wish to share this information, you should avoid participating in offers or limit the data you provide when creating your profile.


By participating and submitting qualification information, you give us permission to share that data with our trusted partners so they can assess your eligibility. You also authorize them to combine your offer activity with the qualification data provided.

You can always request that we share the specifics of third parties who have access to your data by submitting a support request.


5. Your Rights Regarding Your Data

As a data subject, you have several rights depending on your location:


Under GDPR (for EU residents):

  • Right to Access: You can request to know what personal data we hold about you.
  • Right to Rectification: You can request corrections if your data is inaccurate or incomplete.
  • Right to Erasure: You can request to delete your data, subject to certain conditions.
  • Right to Restrict Processing: You can ask us to limit how we process your data.
  • Right to Data Portability: You can request a copy of your data in a structured format.
  • Right to Object: You can object to processing based on legitimate interests or for direct marketing purposes.
  • Right Not to Be Subject to Automated Decision-Making: We do not use automated decision-making that significantly affects you.


Under CCPA/CPRA (for California residents):

Right to Know: You can request information about the categories of personal data we collect and share.


  • Right to Delete: You can request the deletion of your personal data.
  • Right to Opt-Out: You can opt out of the sale or sharing of your personal data.
  • Right to Correct: You can request that we correct inaccurate data.
  • Non-Discrimination: We will not discriminate against you for exercising these rights.


Other U.S. State Laws:

Right to Access and Deletion: In accordance with applicable state laws like the Virginia VCDPA, Colorado CPA, and others, you can request access to or deletion of your data.



Mainland China Canada & India

You understand that your Personal Data will be processed and stored outside of Mainland China, in jurisdictions including the United States of America (USA) and the European Union, where we, our survey partners, or other Company affiliates, agents, data processors, or contractors, may be located. You can request the following:


  • Request a summary of Personal Data processed, and/or the processing activities involved;
  • Know the identities of all other data fiduciaries and data processors with whom your Personal Data has been shared, along with a description of the data shared;
  • Correct, complete inaccuracies in, or update your data;
  • Request erasure of your dat. This may be denied if required in compliance with law or is required in relation to one of the afore mentioned exceptions; 
  • You may withdraw your consent any time




To exercise any of these rights, please contact us via support ticket or email.


6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, or contractual obligations. When we no longer need your data, we will delete or anonymize it.


If you request to delete your account, we will comply within 24 hours unless:


  • There is ongoing activity related to fraud investigation.
  • You’ve been involved in a breach of our terms of service.


In these cases, data may be retained longer until the issue is resolved.


7. Cookies and Tracking Technologies

We use cookies to enhance user experience and for the following purposes:


  • Session management: Remembering user preferences and login status.
  • Analytics: To improve the functionality of our site.
  • Advertising: For targeted advertising (if applicable).


Cookie Management: You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your experience on our site.


8. International Data Transfers

If you are located outside the European Union (EU) or the United Kingdom (UK), please note that we may transfer your personal data to the U.S. or other countries that may not offer the same level of data protection. We ensure that such transfers are protected by appropriate safeguards, such as Standard Contractual Clauses (SCCs).


9. Security of Your Data

We take reasonable steps to protect your data, including using SSL encryption and secure servers to safeguard your information. However, please note that no system is completely secure, and while we make every effort to protect your data, we cannot guarantee absolute security.


10. Third party sites

Due to the nature of the website,you will find links to other websites which are operated by third parties. Our privacy policy applies only to the personal information that we collect and we cannot be responsible for personal information that third parties may collect, store and use through their websites. You should always read the privacy policy of each website you visit carefully as these are out of our control.

 

Examples of Personal Data that can be collected by our Survey Partners

Our survey partners may collect personal data as part of a study or offer. Please ensure the site has asked for your consent to collect and use this data while providing a clear description of what will be collected and how it will be used.

They may also ask to collect, use, store and transfer other personal information. For example:


  • Your Full name, postal address, email and telephone number Contact details may be required to mail a physical product for review and feedback in a follow up survey; to perform additional identity verification checks; or to directly contact you for follow ups related to the survey.
  • If you agree to participate in a video study your videos may be reviewed manually by the survey client, or using automated technology like facial coding to gauge reactions.

Remember, you can choose to leave any survey that asks for personal data that you are not comfortable with providing.


The lawful basis for processing your data in these scenarios will be consent.



11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this Privacy Policy periodically.


12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us:


Email: support@superpay.me


Support Ticket: Click Here to Raise a Support Ticket


If you feel that we have not adhered to this Privacy Policy, you may contact us or report any concerns to your local data protection authority, including the Information Commissioner’s Office (ICO) in the UK or other applicable regulatory bodies.